If you receive only a partial order, please first check your account as some of our products are shipped from different locations around the world.
A Typical Example: If you are a USA customer and you place an order for a t-shirt, you will pay the basic flat rate shipping cost for the USA and your t-shirt will ship from our US location.
Heavies Denim + All Printed items are excluded from this and shipped from the UK only. International shipping rates will then apply.
So please be aware, if you order a book + a t-shirt, they could be shipped from different countries and will arrive separately. Each item will incur different shipping rates based on where its shipped from.
DELIVERY INFO
PLEASE ALLOW 7 BUSINESS DAYS FOR ORDER PROCESSING, VERIFICATION AND COMPLETION, PLEASE ALLOW AN ADDITIONAL 2-3 BUSINESS DAYS FOR DELIVERY HOWEVER IN MOST CASES WE AIM TO DELIVER INSIDE 10 DAYS IF NOT EARLIER.
OUR CURRENT AVERAGE ORDER TIME IS APPROX 3-5 DAYS.
PLEASE NOTE: SHIPPING MAY TAKE LONGER IF YOU ARE ORDERING ON THE DAY OF A RELEASE AS WE RECEIVE A HIGH VOLUME OF ORDERS.
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. PLEASE CHECK BACK WITH US PERIODICALLY FOR ANY UPDATES REGARDING OUR SHIPPING POLICIES.
RETURN INFO
SILENTSTR WILL GLADLY ACCEPT RETURNS OR REFUND THE ITEM. ITEMS TO BE EXCHANGED MUST BE RETURNED IN PERFECT AND UNWORN CONDITION. ORIGINAL TAGS ATTACHED. NOTE THAT YOU MUST SHIP THE ITEM BACK TO US WITHIN 14 CALENDAR DAYS FROM THE DATE YOU RECEIVED THE PRODUCT.
FOR ANY RETURNED ITEMS YOU WILL NOT BE REFUNDED THE ORIGINAL COST OF SHIPPING AND YOU ARE RESPONSIBLE FOR RETUNING THE ITEM TO US. PLEASE USE A REPUTABLE SHIPPING COMPANY WITH TRACKING INFO OR PROOF OF POSTAGE. WE ARE NOT RESPONSIBLE FOR LOST OF STOLEN PACKAGES.
PLEASE VISIT OUR RETURNS SECTION FOR MORE INFO.
Last thing, if you ever need to know more, ask more then just hit the speech bubble below, its there on the bottom left. We can further assist you.
